Work Type: Hybrid Working (2 days office/3 days home)
Office Location: Krakow, Poland
Reporting to: Team Lead
Online Advertising Specialist - Fluent Hungarian
Overall Job Purpose
As an Online Advertising Specialist you will play a crucial role in delivering high-quality customer service through various channels, including phone, chat, and email for our high-profile Client, who specialize in internet-based searching and video sharing platforms. Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.
This role operates in a dynamic and fast-paced customer service environment, involving online interactions with customers. You will work closely with a team and receive ongoing training and support to excel in your responsibilities.
What’s in it for you?
Our people are the heart-beat of our company. If you want to work in a multicultural, diverse environment with real opportunities to grow, then we’re the right choice. And, naturally, we can offer you all of the benefits of being part of a fast-growing, global business.
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Duties and Responsibilities
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Provide high quality online customer service via phone, chat and email
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Deliver efficient troubleshooting and query resolution
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Identify, qualify and overcome customer objections
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Meet deadlines with a fast paced environment
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Manage and exceed multiple performance related targets
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Participate in on-going product training and process upskilling
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Research and develop knowledge of Google Ads and related products
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Use initiative to identifying trends and/or process improvements
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Being adherent and flexible to internal processes and procedures
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Being open-minded and willing to accept feedback, whether positive or constructive
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Demonstrate exceptional proactiveness, seamlessly collaborates with team members, and takes full ownership of tasks to drive efficient and successful outcome
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Collaborate with direct manager to resolve customer escalations within agreed timeline
Minimum Qualifications
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C1 and higher Hungarian level, both written and verbal are essential
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B2 English level, both written and verbal is required
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Experience in a fast paced environment is required
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Experience in the sales or customer service industry is desirable
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Experience within a BPO environment is desirable
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Post-graduate or Bachelor's degree is preferred
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High school diploma or equivalent is required
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Proficiency in gSuite is desirable
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Proven ability to work under pressure and with tight deadline
- Strong communicator and active listener
COMPETENCIES
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Understanding the Role
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Initiative
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Solution & Results Orientated
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Collaboration & Teamwork
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Organizational Commitment
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Resilience & Adaptability
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Client & Customer Focus
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Interpersonal Skills
About TP
TP is a global digital business services company. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Diversity, inclusion, and equality are core to our culture. We are the most globally diverse business service provider in the industry, and believe that our differences make us stronger.
TP has been present on the Polish market for over 25 years. We operate from 4 sites located in Warsaw, Katowice, Poznan and Cracow.
We are a group of 1,700 passionate people, citizens of over 55 different countries, serving in 20 different languages.
Join us today!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
